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Customer Care – Kandy

Turning Customer Service Upside Down – other successful workshop was conducted by Epitom Consulting on 22nd November 2011 at Queens Hotel Kandy. The workshop dealt with numerous topics which were more important for the corporate sector. This was conducted by our young trainer, Mr. Shehan Kumar and it attracted the full attention of the audience.

Participants from the following companies grace the event.

  1. Commercial Credit PLC
  2. Commercial Bank of Ceylon PLC
  3. Hatton National Bank PLC
  4. Merchant Bank PLC

1. Got a chance to learn about customer care in a different manner. The facilitator conducted the sessions in an interesting manner. Group activities help the participants to keep alive and activity. – D. Kendazoch, Asst. Manager, Hatton National Bank.

2. The facilitator trying to identify each other separately and moving around freely with the participants is very good and admiring. – P.V. Ratnayake, Hatton National Bank, Matale

3. The facilitator was able to keep the participants awake after lunch by conducting a quiz programme. Well organized with gifts and certificates to motivate participants. – Ms. Malini Jayasinghe, Hatton National Bank

4. Well done. Very satisfied about the facilitator and knowledge is high. – H.M.K.P. Herath , Merchant Bank of Sri Lanka, PLC

5. Very important to improve our career. Facilitator is a attractive presenter, easy ti understand and exciting – Well done. – Ms. Chandani Guynathilaka, Merchant Bank of Sri Lanka PLC

6. It is important to improve the knowledge about handling customers. Facilitator is very friendly. – W.M.T. Sampath Wijekoon, Merchant Bank of Sri Lanka PLC

7. Well presented, overall good and kept us interested. – Theekshana Warakaulle, Diesel and Motor Engineering PLC

8. Good presentation and explanation was very good. – A. Kogilawardhani, DIMO

9. Very good. Normally we tend to sleep during some sessions. But never felt it this time. – Dhanushka Rajapaksha, Hatton National Bank PLC

10. He tried maximum to give the knowledge. – S.C. Jayasinghe, Merchant Bank of Sri Lanka PLC

The photos related to the session are produced below:


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Epitom Consulting (Pvt) Ltd,
166/16-1, Kirulapona Avenue,
Colombo-05, Sri Lanka.
+94 71 303 2422