Call Us: +94 71 303 2422 / 011 5920 258

Customer Care


Customer service can make or break your business. If people find your employees are rude or don’t know what they’re talking about they’ll go elsewhere to make their purchases. You don’t want that, so it’s important to train them on good customer service and then monitor it so they continue to do a job with it. When customer service is high customer satisfaction will be even higher and that’s perfect for business.

Training Methodology

This workshop will take you through the major phases of handling customers effectively with practical examples. Trainer will engage with the audience and discuss about real time problems and scenarios and solutions for those issues. Workshop will comprise role plays, group activities, individual presentations etc. 

Training Outcome

At the end of the workshop the participants will be transformed as the best in customer service to handle customers promptly and their complaints effectively. They will get a complete idea of making a first impression, proper grooming and etiquette etc. 

Training Content

  • Introduction to customer service
  • Identifying customer needs and wants
  • Establishing a rapport with customers
  • Communicating effectively with customers
  • Developing your interpersonal skills to handle customers
  • Making the first impression
  • Greetings and Introductions
  • Corporate grooming
  • Telephone etiquette
  • Mobile etiquette
  • Conducting effective meetings
  • Promoting client service and business
  • Handling unsatisfied/difficult customers
  • Solving customer problems
  • Building the positive attitude for effective customer service customer service


Call 071 303 2422

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Contact Us

Epitom Consulting (Pvt) Ltd,
166/16-1, Kirulapona Avenue,
Colombo-05, Sri Lanka.
+94 71 303 2422